Contact Us

Have a question, suggestion, or need help? Derek personally responds to every message and would love to hear from you.

Send Derek a Message

Derek personally reads and responds to every message. Be specific about your needs for the best help.

Technical Issues

Problems with features, bugs, or technical difficulties

Response: 2-4 hours

Technical Support

Help with using features or troubleshooting

Response: 4-8 hours

Feature Request

Suggestions for new features or improvements

Response: Same day

Bug Report

Report issues or unexpected behavior

Response: 2-4 hours

Business Inquiry

Partnership, enterprise, or business questions

Response: Within 24 hours

General Inquiry

Questions about our services or general support

Response: Within 24 hours

Get in Touch

D

Derek Nguyen

Founder & Lead Developer

Derek is the founder of TOOlover and personally handles all inquiries. He's passionate about building tools that make developers' lives easier.

Direct Email

derek@toolover.work

Best for detailed inquiries and business discussions

Live Chat

Available 9 AM - 6 PM PST

Quick questions and immediate support

Quick FAQ
Search common questions before contacting Derek

How do I get started with TOOlover?

Simply sign up for an account and explore our tool collection. Most tools work immediately without setup.

Why is my tool not working?

Try refreshing the page or clearing your browser cache. If the issue persists, contact Derek directly.

Can I request a new tool?

Absolutely! Derek loves hearing about new tool ideas. Use the feature request form or email him directly.

Is TOOlover free to use?

Yes, most tools are free. Some advanced features may require a subscription in the future.

How do I report a bug?

Use the bug report category in the contact form or email Derek with details about the issue.

Response Time
Derek's personal commitment to you
Bug Reports2-4 hours
Technical Issues2-4 hours
Technical Support4-8 hours
Feature RequestsSame day
General InquiriesWithin 24 hours
Business InquiriesWithin 24 hours

💡 Pro tip: Include your use case or specific problem for faster, more targeted help from Derek.